Privacy Policy (Elevana Learning)

Last updated: 7 February, 2026

Elevana Learning (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and disclose personal information when you interact with our website, products and services, including eBooks, online courses, webinars, coaching, and any online community we may offer.

1) Who we are

Business name: Elevana Learning
ABN: 98 247 170 593
Contact email: hello@elevana.com.au
Location: Ballarat, Vic 3350

2) What information we collect

We may collect personal information such as:

• Name and email address

• Any information you include in a contact form or message

• Purchase details (products purchased, order history, invoices/receipts)

• Login/account information (if you create an account)

• Technical information (IP address, browser/device type, pages visited), including via cookies and analytics tools

We do not intentionally collect sensitive information (e.g., health information). Please don’t include sensitive details in general enquiries.

3) How we collect information

We collect information when you:

• Submit a form (contact, waitlist, webinar registration)

• Purchase an eBook, course, subscription, or other product

• Access our content through an account

• Browse our website (via cookies and analytics)

4) Why we collect and use your information

We use personal information to:

• Respond to enquiries and provide support

• Deliver purchased products/services (eBooks, course access, webinar links)

• Manage accounts, logins, and subscriptions

• Process payments and prevent fraud

• Improve our website, products and learner experience

• Send important service updates (e.g., access changes, confirmations)

• Send marketing communications only where permitted and you can unsubscribe anytime

5) Marketing and communications

If you subscribe or opt in, we may send you updates and offers. You can unsubscribe at any time using the link in our emails or by contacting us at hello@elevana.com.au.

6) Disclosure of personal information

We may share personal information with trusted service providers that help us operate, such as:

• Website/course platform providers (e.g., Kajabi)

• Email and marketing tools

• Payment processors

• Analytics tools (e.g., Google Analytics)

We do not sell your personal information.

7) Overseas disclosures

Some of our service providers may store or process data outside Australia (for example, in the United States or other regions). We take reasonable steps to ensure service providers handle personal information securely.

8) Cookies and analytics

We may use cookies and analytics tools to understand site usage and improve performance. You can usually disable cookies in your browser settings, but parts of the site may not function as intended.

9) Security and retention

We take reasonable steps to protect personal information from misuse, loss, unauthorised access or disclosure. No method of transmission is 100% secure, but we work hard not to be reckless.

We keep personal information only as long as needed to provide services, meet legal obligations, and resolve disputes.

10) Access and correction

You can request access to, or correction of, personal information we hold about you by contacting hello@elevana.com.au. We’ll respond within a reasonable timeframe.

11) Complaints

If you have a privacy complaint, contact us at hello@elevana.com.au with details of your concern. We’ll aim to respond within a reasonable timeframe and work with you to resolve it.

If you’re not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

12) Changes to this policy

We may update this Privacy Policy from time to time. The latest version will be posted on our website with the updated date.